Friday 19th of October will be remembered as an historical milestone for Cara Credit Union as its representatives came away with five awards at two leading award ceremonies in Dublin and Kerry.
At a Gala Luncheon in the Louis Fitzgerald Hotel in Dublin, Cara Credit Union attended the Irish Credit Management Training’s Top 20 Credit Teams in Ireland Awards among many leading consumer and trade credit teams throughout Ireland.
Number 1 in 20 Categories
Not only did Cara Credit Union win the ‘Credit Union Team of the Year Awards’ and ‘Financial Services Team of the Year Awards’ but they were also crowned the ‘Overall Credit
Team of the Year’ coming number one out of all the 20 categories.
Credit Team Awards organiser Declan Flood said that with the overall winner, Cara Credit Union, impressed the judges with the quality of the application, the scale and
complexity of what they do and the remarkable results they achieved this year despite having to cope with so much change.
Growing the Business
“They were instrumental in growing the business substantially in a difficult market and achieved an amazing collection rate, that is the true measure of a high performing team.
“They have demonstrated what can be achieved through active and inclusive teamwork, with each department working together for the benefit of the overall business and as such are worthy winners of the Overall 2018 Credit Team of the Year,” said Mr. Flood.
The Kerryman Business Awards
Later that evening and much closer to home Cara Credit Union won the ‘Corporate Social Responsibility Award’ at the Kerryman Business Awards in Ballygarry House Hotel and Spa.
And to top off a remarkable day for the credit union they also came away with the ‘Overall Award Winner’s Prize.’
Cara Credit Union CEO, Pa Laide said afterwards that the team members are all absolutely delighted and honoured to receive such prestigious awards on behalf of our voluntary board of directors, our staff, our members and our communities in Tralee, Castleisland and Killorglin.
A Fitting Tribute
“These awards are a fitting tribute in this our 50th anniversary and is a significant endorsement to our recent name change Cara Credit Union.
“Results like these are hard to achieve, they don’t just happen, they take years of dedication, commitment and hard work from our voluntary board of directors, our amazing staff and our members who support us and keep us strong,” said Mr. Laide.
Coincidentally, Cara Credit Union’s accolades came the same week that credit unions all over Ireland were voted number one for Customer Experience in the 2018 CXi Ireland Customer Experience Report, taking the award for the fourth year running.
A World First
This is the first time, anywhere in the world, that the same organisation has taken the award for four consecutive years.
The CXi Ireland Report is an annual survey which asks consumers to rate their experiences of 156 brands across 10 different sectors.
More than 2,500 customer experiences were evaluated and credit unions again emerged as the overall winners, being rated highest for empathy and for the commitment of their staff.
Credit unions were singled out within the report for the powerful bond forged with members – and the fact that the relationship with members was built completely on trust.
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