Bank Branch Closures – The Worst Possible Timing For Customers and Staff – Pa Daly, TD

Kerry Sinn Féin TD Pa Daly has criticised, as a knee-jerk reaction, the Bank of Ireland decision to close branches, including Castleisland’s, in September. ©Photograph: John Reidy

Sinn Féin TD for Kerry, Pa Daly, has described this week’s announcement of branch closures across the island by Bank of Ireland as the wrong decision at the worst possible time, with serious consequences for customers and staff.

“The announcement by Bank of Ireland that it is to close over a third of its branches in the south and more than half of its branches in the north from September is the wrong decision at the worst possible time,” said Teachta Daly.
In the Teeth of a Pandemic
“This comes in the teeth of a global pandemic and less than two weeks after Ulster Bank announced its withdrawal from the southern market. It is a huge blow for customers and staff.
“Bank of Ireland has attempted to justify this announcement based on a fall in branch visits over the past twelve months. This is hardly surprising given the entire population has had its movements significantly restricted in response to a public health emergency,” Teachta Daly continued.
Vulnerable Customers Cut Off
“In reality, the bank is using Covid-19 for cover, punishing customers for following public health regulations. This is not just a cynical move, but a slap in the face that will hurt customers, staff and communities.
“This abrupt move will leave vulnerable customers without access to essential services.
“How can Bank of Ireland engage with and prepare these customers for branch closures when public health restrictions are in place? Why was there no consultation and no stakeholder engagement?
Drawing Down Conclusions
“The only conclusion I can draw is that they have no regard for their customers.
“The announcement will further damage communities that have already been economically left behind by government policy over the past decade.

“Killorglin is a fast growing town, with nearby towns such as Milltown experiencing such significant growth a by-pass has been deemed necessary However the correlating services that these growing communities need are not being provided. 

Sharp Blow to Castleisland

“Castleisland has worked hard to promote the town as a shopping centre and invite people from nearby areas to do their business there and the loss of a Bank of Ireland branch is a sharp blow in this regard. 

“Research has found that bank branch closures reduce SME lending growth by 63 percent in affected areas, rising to 104 percent when it is the last branch in the area.
Letters to Bank Bosses
“We support the call of the Financial Services Union for a moratorium on branch closures until the end of 2022; once this pandemic has ended.
“Sinn Féin will be writing to the CEO of Bank of Ireland, the Minister for Finance and the Governor of the Central Bank in light of this announcement.
“The Minister is a major shareholder in Bank of Ireland, while the Governor is charged with consumer protection. They have a responsibility to do all they can to put the interests of customers and communities first.
€4.7 Billion Gift to B of I
“The taxpayer poured €4.7 billion into Bank of Ireland during the financial crisis – the least the Irish people deserve from the bank is respect.
“It is true that banking is changing and that is why Sinn Féin has called on the establishment of a Future of Banking Forum to discuss issues such as banking in a digital age, and how banks can best respond to serve customers and communities that rely on their services.
No Strategy Involved
“The announcement by the Bank of Ireland was not strategic, but a knee-jerk reaction that cannot be justified. They should reverse this decision immediately and commit to a moratorium on branch closures until the Covid-19 pandemic ends,” said Teachta Daly in conclusion.

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